The STANLEY Works Pty Ltd Consolidated Warranty Terms
This warranty is provided by The STANLEY Works Pty Ltd (STANLEY Australia)
Warranty related enquiries and claims may be directed to:
PO Box 758, Mount Ommaney, QLD, 4074, Australia
The Consumer Guarantee Statement
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
1. General Limited Warranty against Defects
1.1 (Applicable brands) STANLEY Australia manufactures and markets a range of premium
quality professional hand tools and accessories, under the STANLEY, Sidchrome,
Bostitch, Proto (including products marketed as "by Proto"), Facom and ABW brands
1.2 (Warranty against defects) Under this warranty, STANLEY Australia warrants that,
subject to the limitations and conditions in this document, each STANLEY Product will
be free from defects in workmanship and materials for the applicable warranty term
(set out below) and will be repaired or replaced free of charge if the applicable
conditions of this warranty are met. You may have additional rights in relation to
STANLEY Products under the Australian Consumer Law.
1.3 (Limitations on express warranty) This warranty is offered to you only if you are the
original purchaser of the STANLEY Product in addition to all statutory rights conferred
on you. Claims under this warranty are limited to the cost of repairing or replacing
the product. You may be able to claim for other forms of loss or damage under the
Australian Consumer Law.
1.4 (Term of warranty) STANLEY Australia offers this warranty for the term of the useful life
of all STANLEY Products, with the following exceptions:
(a) the warranty against defects in materials and workmanship for STANLEY
Products with electrical or electronic components is twelve (12) months;
(b) Sidchrome and Facom airtools are warranted for two (2) years from the date
of purchase, excluding normally wearing parts such as vanes, gaskets and
(c) Sidchrome and Facom electronic instruments are warranted for six (6)
months from the date of purchase;
(d) Sidchrome and Facom testing instruments are warranted for twelve (12)
months from the date of purchase;
(e) Sidchrome, Proto and Facom torque wrenches, torque multipliers and torque
testers are warranted for twelve (12) months, except for calibration which is
warranted for ninety (90) days from the date of purchase (torque products are
precise measuring devices that require care in handling. STANLEY Australia
recommends that all torque wrenches be recalibrated at least once per year,
depending on usage);
(f) Bostitch branded pneumatic staplers or nailers are warranted for a period of
seven (7) years from the date of purchase; and
(g) Bostitch compressors and tools used in production applications are
warranted for twelve (12) months from the date of purchase.
Under this warranty where more than one of the above exceptions applies,
the shortest warranty period is the applicable period.
1.5 (Express exclusions from warranty) Unless otherwise specified, this warranty
does not cover:
(a) modified, abused, neglected, accidentally damaged or excessively worn
products, or products that have become damaged or defective as a result of
(b) repairs attempted or made by other than our regional repair centre or
authorised warranty service centre;
(c) conditions or malfunctions caused by the reasonable effects of fair wear and
tear or the malfunction of normally wearing parts, which include but are not
limited to: vanes, gaskets, o-rings, driver blades, bumpers, pistons and
(d) consumable items, such as batteries, trimming knives, drill points, surform
blades, hacksaw blades, hole saws, staples or nails, if they have been used;
(e) universal sockets, universal joints, thin-wall impact sockets, adapters and retaining
(f) Facom products that are not distributed through STANLEY Australia's authorised
distributors and resellers; and
(g) ultrasonic measuring tools.
1.6 (Products capable of repair) For certain STANLEY Products that are found to be
defective but repairable, it may only be necessary to replace a particular part. Where
this is applicable, only replacement of the defective, required part will be free of
charge. Items which STANLEY Australia may consider repairable include, but are not
limited to, socket ratchets, flexbars, torque wrenches, bit braces, hand drills, air
tools, planes & laser levels.
1.7 (Non-warranty repairs at customers cost) For the avoidance of doubt, parts of
socket ratchets and other repairable items that are merely experiencing the
reasonable effects of fair wear and tear are not covered by this warranty but STANLEY
may provide replacement parts or a replacement product at your cost.
1.8 (Warranty non-transferrable) This warranty is not transferrable beyond the original
2. How to make a warranty claim
Unless otherwise specified by STANLEY Australia, the process for making a warranty
claim is as follows:
(a) Any product subject to a warranty claim should be returned to the place of
purchase for assessment by a STANLEY Australia distributor or representative.
You are responsible for returning the product to the place of purchase unless
the cost of returning, removing or transporting the product is significant, in
which case you should contact STANLEY Australia to make alternative
(b) You must present proof of purchase when making a warranty claim.
(c) The claim under this warranty (you may have additional rights under the
Australian Consumer Law) will be assessed by a STANLEY Australia distributor
or representative on the basis of their product knowledge and reasonable
judgment and will be accepted if:
(i) a relevant defect is found;
(ii) the warranty claim is made during the relevant warranty period set out
in cl 1.4 of this warranty;
(iii) none of the exclusions in cl 1.5 of this warranty apply.
(d) Upon acceptance of a claim under this warranty, STANLEY Australia will send you
a replacement product or arrange for your product to be repaired free of charge.
(e) Any warranty related enquiries or claims may be directed to STANLEY Australia at
the address or contact details listed above.
3. Repair notices
Goods presented for repair may be replaced by refurbished goods of the same type
rather than being repaired. Refurbished parts may be used to repair the goods.
The repair of your goods may result in the loss of any user-generated data. Please
ensure that you have made a copy of any data saved on your goods.